Frequently
asked questions
(FAQ)

Your Castle Buy Center, is a national car-buying service that is dedicated to helping you sell your car. Our promise is to provide customers with a fast and stress-free, guaranteed selling solution – eliminating the uncertainty and hassle of selling your car to a dealer or private party.

Whether you want to sell your car for cash quickly or you want to take your time and get the best offer for your car, its important to always be prepared. There are multiple online tools and useful tips you can follow to help you determine the best value for your car.

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Starting January 1, 2020, a new Illinois trade-in tax will take into effect taxing the trade-in value of your vehicle if it is more than $10,000. Currently, Illinois does not collect sales tax on a car’s trade-in value. This new law was signed on June 28, 2019, by Governor J.B. Pritzker under Senate Bill 690 and is just one of many new laws that will go towards “vertical infrastructure” such as state buildings and renovations.

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We buy any used vehicle regardless of its age or condition. That includes luxury cars, sports cars, work trucks, and SUVs. Your Castle Buy Center provides quotes on totaled cars from insurance payoffs, cars with an outstanding loan and we’ll even give you cash for junk cars!

Our purchasing team is staffed with well-trained industry professionals who have the knowledge and experience to determine the appropriate price by performing a detailed inspection along with using real-time market data technology to establish the value of your car in today’s market.

In any situation, our offer could be more or less than Kelley Blue Book value. Kelley Blue Book (KBB) provides a range of suggested values for used vehicles, but they aren’t in the same business of buying used cars. Your Castle Buy Center is. This means the process and results are different. Our process takes into account a number of variables, including marketplace demand. The amount we offer you is the dollar amount you will see written on your check.

An “up to” offer is a starting point and the maximum Castle Buy Center is prepared to pay for your vehicle based off various online resources, and is just an estimate. After we take you through our process and physically evaluate your vehicle, we’ll have the information we need to provide the “guaranteed purchase price” offer. This is the dollar amount you’ll see written on your check.

If you still owe money on your car and your lender has your vehicle’s title, simply provide us with the payoff letter. Your Castle Buy Center will work with your lender to obtain the title to your vehicle. If we buy your car for more than you owe, we’ll pay you the difference at the time of purchase.

Yes. Castle Buy Center has simplified the process of selling a car on someone else’s behalf. No matter the situation, rest assured, we have the resources to help you sell any vehicle quickly. Just keep in mind that we’ll need all the appropriate documentation and that the payment is made to the person named on the vehicle’s title.

We buy cars in any condition, even if your vehicle isn’t operational.

If you still owe money on your car and your lender has the title, simply provide us a payoff letter. Your Castle Buy Center will work with you and your lender to obtain the title to your vehicle. If you’ve lost the title, contact your local DMV to obtain a duplicate. A title is required to sell your vehicle to Castle Buy Center.

When you sell your car to Castle Guy Buys you’ll need the vehicle title or payoff information, the driver’s license of the person named on the title, and of course, your car and keys.

The qualified Castle Buy Center representative who appraises your car will be one of the members of our purchasing team. He/she is trained to evaluate and confirm that the vehicle is as the seller described and will fully evaluate the mechanical and structural conditions of the vehicle as well. Our buyers are fully capable of answering any questions you may have about the process or the quote. Just ask your sales contact at the store to introduce you to the team.

When you sell your car to Castle Buy Center you’ll be paid immediately with a corporate check.

We receive inquiries and make purchases each week across the country.

We do not give guaranteed appraisal values online. We will provide you with some common online resources to visit before bringing your vehicle to one of our Castle Buy Center easy locations to conduct some preliminary research. Since online resources are just estimates, it is necessary for us to physically inspect your vehicle to provide you with a written offer to purchase your vehicle.

Our offer will be different from our retail prices for many reasons. Due to the costs associated with reconditioning, marketing and providing warranties for our vehicles, we must purchase vehicles for less than we feel we can retail the vehicle for.

Unlike many dealer offers, the Castle Buy Center locations will write you a check that you can deposit that day, not a bank draft that can be held by your bank up to 30 days. Your Castle Buy Center will purchase your vehicle from you and you are under no obligation to purchase one from us.

Supply and demand ultimately determines the value of a vehicle in the marketplace. Aftermarket modifications can positively impact the Your Castle Buy Center offer to buy your vehicle as it helps set your vehicle apart from the rest. Also, aftermarket modifications can potentially void the factory warranty and in this situation they would negatively impact the Your Castle Buy Center.

There is no catch. We buy used cars because we need them for our business. That’s it. Our promise is to provide customers with a stress-free, guaranteed selling solution – eliminating the uncertainty and hassle of selling your car to a dealer or private party.